April 22, 2020
COVID-19 Update and Your Booking with Us
Due to current travel uncertainty, which we will continue to monitor closely and keep all our guests up to date as things change.
The regular travellers requirements for staying in hotel rooms have not been to much of a hardship, masks are required in all public spaces. Hot tub is restricted to one cohort at a time, once in the hot tub area, masks can be removed.
For group events, the requirements are, always changing, we are in constant contact with each groups organizer as things change, you should contact your group organizer for detail on how this may affect your stay with us! As things are always changing we are only sending updates out to groups in the coming 6-8 weeks, just to avoid overloading with unnecessary emails, given the constant changes , clarifications and updates.
We wanted to keep the conversation open and as up to date as possible.
Please read below how we are responding to the COVID-19 Crisis and what this means to you and your stays with us.
Cleaning
We are proud to share over the 18 years A Bear and Bison Country Inn has been open, we have passed every safety and cleanliness inspection with an A+ grade. We have also been the recipient of Housekeeping excellence awards from the Alberta Hotel and Lodging Association.
Our high level of cleanliness continues to be our top priority while COVID-19 restrictions are in place. We will continue to comply with any recommendations Health Canada suggest.
We are maintaining as always, our high level of cleanliness in all spaces with more frequent cleanings on high-use areas, doorknobs, light switches, counter tops, and point of sales machines etc.
We pride ourselves in supporting local business. We have stocked all our rooms, washrooms, and reception areas with locally made soap and hand sanitizers. We also offer these exceptional products at check out for you to purchase for your own supply and to help in supporting our local economy.
In the Kitchen
We continue to maintain our high standard of cleanliness in the kitchen. Our chef and owner Lonny Middleton adheres to proper precautions when preparing and serving breakfasts.
We are happy to continue serving guests our 3 course, crystal and china served breakfasts with a different menu everyday of your stay.
Our breakfasts will now be in room serviced only. Guests can enjoy their breakfasts in the comfort of the private room or on their private balcony.
Renovations
During this time of less bookings, we have been productive in renovating.
We have fully painted the main room, hallways and all of the guest rooms.
We have been working closely (over video chat) with Lesley Russel from Russel and Russel Design Studios to update our décor and furniture, while still maintaining our rustic, nostalgic aesthetic that you know and love.
We have upgraded all rooms to King size beds, jetted or soaker tubs and new rain shower heads.
Rebooking
Individual Traveller Concerns
Our current 72-hour cancellation policy always offers you a no questions asked, no fees charged cancellation.
We are taking this a step further, we are now offering a no questions asked, full credit for a future stay*, for all bookings made directly through our website. (not including third party reservations).
*valid 30 days. Black out dates may apply, weekends, holidays etc.
* your credit will be emailed to you in the form of a gift certificate. All of our gift certificates are totally transferable to a friend or family
Group Functions
As each function we hold at A Bear and Bison Country Inn is individually personalized, we recommend sending us an email to info@bearandbisoninn.com and we will work together to find a solution for your special day. We aim to make everything simple and stress free.
Discontinued Services
We are following recommendations from Health Canada, and the Canadian Government. At this time, we have discontinued a few services:
- Dining room service is discontinued. Our room service breakfasts will be served to your private room or left outside of your room for you to grab yourself to limit contact, if you prefer. Empty room service trays may be left outside of your room or left inside and will be picked up during housekeeping.
Maintaining hope and bad jokes
We understand this situation is serious, and we understand the importance of “flattening the curve” by following governments recommendations. Additionally, staying positive, happy and busy is how we are getting by in these strange times.
Our incredible employees have been resilient and flexible. As bookings are down, ordinary hours have shifted. We have been filling up time with renovations, deep cleaning, garden beautification, and for the first time in 20 years, Lonny is trying to learn some new jokes!
Some of our employees are also helping our local community at Save On Foods.
Isolation for two
On April 13th, 2020 Lisa and Christopher got married at A Bear and Bison Inn, socially distanced from everyone except each other. Even Cheryl the marriage commissioner stayed two metres back. Read more about this act of love on our Facebook or Instagram.
If you have any questions or concerns about your stay with us,
Please email us at info@bearandbisoninn.com
